Customer Feedback/Survey

Dear Customer,
Thank you for using our services. Please could you take a minute to complete this short questionnaire. EDS Appliance Care Ltd. strives for a high level of customer care and continuously try to improve on services, so we do appreciate any further comments. If you feel that we have failed to reach your expectations, please use the comment box to explain the failure, so we may have the opportunity to put things right.

    1. On the initial contact with our Service Centre:

    a. Was the telephone representative polite YesNo

    b. Was the telephone representative helpful YesNo

    c. Was the telephone representative efficient YesNo

    2. The service engineer arrived on time or advised of delay YesNo

    3. Engineer showed ID and discussed initial problem before starting repair YesNo

    4.. After initial inspection, engineer explained or confirmed fault with me before starting work YesNo

    5. Engineer explained work carried out at end of visit YesNo

    6. I was given a print out or card of contact details for further follow up YesNo

    7. If you required, parts were ordered and re-appointment made before engineer left YesNo

    8. Did the engineer take due care to protect your property YesNo

    9. Was the engineer friendly and efficient YesNo

    10. I was satisfied with the work carried out YesNo

    11. I would use this service again and recommend to others YesNo

    The questionnaires are processed by Managers and we may try to contact you, if we feel that we require further information to improve a service. If you do not wish to be contacted please tick this box Don't Contact Me